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Turnaround Time >
Due to our large volume, our sign production schedule changes quite frequently. Four times a day to be exact. We have implemented an internal system where each stage in the manufacturing of your monument sign project is handled by its own department, each led by an expert in that particular stage in the monument signage production.
Because we have teams dedicated to the smallest of fabrication steps, we are comfortable advertising a (2-3) week turnaround on just about any given size monument order. It is the primary benefit of our internal structure.
Please note that each monument sign project is made custom to order. Our artists are very strict in what passes through their hands - each sign structure and graphic sign panel is treated as its own 'piece of art.' This boils down to the possibility of a production delay if quality does not meet our standards. In these rare occasions, you will be contacted immediately and informed of the delay. We are here to make quality, eye-catching sign monument structures that will last. Rest assured, we will do our job and over deliver.
Shipping Services >
Shipping - We have shipping accounts with all the major freight carriers: Fed Ex, UPS, USPS, Airborne, Estes, Old Dominion, ABF Interstate Motor Carriers, to name a few. While we do offer discount shipping rates because of our high volume of global traffic, we are in no way responsible for the actions of any carrier once the products leave our docks. We are a Sign Manufacturer, NOT a shipping company. We offer these discount shipping rates as a courtesy for those who might not have shipping accounts. We will be more than happy to use your shipping company, and our facilities have docks to accommodate every style vehicle.
Damaged Items - Each sign monument crate that leaves our docks is insured for the full value of its contents. Should in the very rare incidence something get damaged during shipping, everything is covered. If you receive a shipment that you believe is damaged, inform the delivery person immediately. Open the package in front of the courier and inspect it. In these rare cases, we will at our discretion repair or replace the unit immediately.
We are a Sign Manufacturer, NOT a shipping company.
As with any other business, it is the customer's responsibility to pick up their orders. Competitors who have popped up since we initiated the online monument sign market may offer free shipping. Remember the common rule of thumb - you get what you pay for.
We offer these discount shipping rates as a courtesy for those who might not have shipping accounts. We will be more than happy to use your shipping company, and our facilities have docks to accommodate every style vehicle.
Each monument sign structure is crated to meet or exceed the requirements of all freight carriers. We consider each and every sign monument project a piece of art, and we take all measures to protect our product to ensure a speedy, safe delivery.
Product Warranty >
We advertise our sign monument solutions as lifetime, maintenance free products. We have examples in every extreme weather climate imaginable, and (knock on wood) in our 15 years of business have YET to have had a single issue with the integrity of a single monument sign project. Your sales representative will be more than happy to provide you with references should you wish.
All of our items are custom made to order.
In the rare case where there is a manufacturing or material defect,
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